Overview
Salem Apex Plumbing ("we," "us," or "our") operates apexplumbersalem.com (the "Site"). This Privacy Policy explains what information we collect from visitors to the Site and callers to our business line, how we use it, and the choices you have. By using the Site or contacting us by phone or email, you agree to the practices described here.
Information We Collect
We collect information in a few limited ways. When you call our business line, we may retain your phone number and any details you share about the service you need, for the purpose of dispatching a technician and following up on the job. When you email us or fill out any communication on the Site, we collect whatever contact information and message content you provide. We also use standard web analytics tools that collect general, non-identifying information about Site visits, such as pages viewed and general geographic region, to understand how the Site is used.
The Site does not use forms to collect personal information; all contact happens by phone or direct email, which you initiate.
How We Use Information
We use the information we collect to respond to inquiries, schedule and dispatch service calls, communicate about ongoing or upcoming work, and improve the Site's content and usability based on general visitor behavior. We do not use your contact information for unrelated marketing without your consent, and we do not compile detailed profiles of individual visitors beyond what's needed to provide the service you contacted us about.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited information with service providers who help us operate the business, such as call-tracking or scheduling tools, solely for the purpose of providing our services to you. We may also disclose information if required by law, such as in response to a valid subpoena or legal process.
Call Recording and Tracking
Calls to our business line may be recorded or tracked for quality assurance and business record-keeping purposes. If a call is recorded, this is disclosed at the start of the call where required by applicable law.
Cookies and Analytics
The Site may use cookies and similar technologies through standard analytics services to understand aggregate visitor behavior, such as which pages are viewed most often. These tools do not collect personally identifiable information beyond general usage patterns. You can control cookie behavior through your browser settings, though disabling cookies may affect how some parts of the Site function.
Data Security
We take reasonable measures to protect the information we collect, but no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of any information you share with us.
Children's Privacy
The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at contact@apexplumbersalem.com or call (503) 974-3329.